After receiving and confirming your feedback that the machine is not working properly, we will send the replacement machine within 24 hours to ensure that your operation continues without any interruption.
If the machine malfunctions, our professional maintenance team will immediately diagnose and repair it to ensure that your machine returns to normal operation as soon as possible. During the maintenance period, we will provide substitute machines to ensure that your production plan remains stable as a rock.
Once any problems are found with the machine, please contact our after-sales service department immediately. You can provide feedback and request necessary news such as machine model through phone, email, or online service platform.
Our after-sales service team will contact you within a reasonable time to understand the fault situation.
Based on the situation, we will quickly decide whether to dispatch technical personnel for on-site service or send out substitute machines to ensure that your needs are met in a timely manner.
If your machine needs repair, we will send out the replacement machine within 24 hours after confirming the application.
After receiving the faulty machine you sent back, we will immediately diagnose and repair it, and provide a substitute machine to ensure that your production is not affected.
After the repair is completed, we will conduct a comprehensive test on the machine to ensure its normal operation, and then send it back to you.