Privacy Policy

February 2022


“Kwunphi engineers are focused on bringing software and hardware together to develop higher-performance technologies that help machines understand their environment and improve their performance. We’re making machines smarter, and at the same time, we’re also tasked with more Significant social responsibility. We carefully collect and use user information. We focus on protecting user privacy and ensuring safe data storage.”

At Kwunphi, we are committed to ensuring that your personal data is protected from misuse.

By sharing your personal data with us, and continuing to use our website, apps, connected products, you confirm that you have read and understood the terms of this Privacy Policy. We are responsible for the personal data we collect about you, will be transparent about how it is processed, and give you control over your personal data.

Our Privacy Policy explains what personal data we collect, why we collect it, how we use it, the control you have over your personal data and the procedures we have in place to protect your personal data. This policy applies to personal data we collect through the Kwunphi website, the Kwunphi app, our connected products (see below) and your in-person Kwunphi sales centres or booths and events.

In this Privacy Policy, "Kwunphi", "we", "us" or "our" refers to the Kwunphi company or to provide you with Kwunphi websites, applications or connected products, or to be responsible for sales in your country Kwunphi company at the center, booth or event. For information on which Kwunphi companies are primarily responsible for the personal data collected about you, [and the contact details of the Kwunphi Data Protection Officer], please see the contact information at the end of this Privacy Policy titled "Which Kwunphi company is responsible for my personal data" ?" In this Privacy Policy, "Kwunphi" refers to all Kwunphi companies.

If you have any questions, comments or concerns about any aspect of this Privacy Policy or how Kwunphi handles your information, please contact our Privacy Team at

Privacy Policy

Privacy policies can be complex. We have done our best to make the information we provide clear and understandable. To assist you, we also summarize how Kwunphi handles your personal data in the Privacy Principles below. These principles demonstrate that we are committed to protecting your privacy and handling your personal data in the correct manner as you expect.

At Kwunphi, we

  • 1. Only request or collect the personal data we need to provide and improve the services, products and experiences our customers expect.
  • 2. Give you control over the personal data we hold about you to ensure it is accurate and reflects your preferences.
  • 3. Make sure your personal data is always safe and protected.
  • 4. Be fair and transparent about how the personal data we hold is used.
  • 5. Your personal data will only be used for the purposes you trust us to use.
  • 6. Your personal data will never be sold, it will only be shared in accordance with our Privacy Policy or upon your request.
  • 7. Respect your choices and we will notify you of important changes that affect your personal data or how we use it.
  • 8. Be responsible for the personal data we hold about you.

Personal data do we collect?

Hidden content

We do not collect all personal data about you. Our primary purpose for collecting your personal data is to provide and improve the services, products and experiences you and our customers expect from us.

Personal data is defined slightly differently globally. To keep your privacy and information protected, we define it as any information that can be used to identify you or another individual.

We collect your personal data in a number of ways. In this section, we will explain the different ways in which we collect personal data about you and how we use this information. For more information on how we use your personal data, please see the section titled "How we use your personal data".

Information you share with us

We collect personal data that you share with us when you contact or interact with us through our website, apps, email, telephone, in person at our stores, booths and events, or otherwise.

For example, when you contact our customer service team, place an order, register a warranty, complete a survey, contest or questionnaire, update your preferences and account information, connect through the Kwunphi app or rate our products on our website , you provide us with information.

Through these interactions, you may share your name, address, email address, contact number and payment information with us. In some cases, we need this information to provide you with the product or service you have requested; for example, when you purchase a product, we need your payment information; in order to deliver the product to you, we also need your address.

When updating your account information, you will need to provide us with information about your family, residence and technology, your allergies and interests, and what makes Kwunphi most attractive to you. All of this information is optional, meaning you can choose whether to provide it or not; you can also ask us to delete it at any time by contacting Kwunphi Customer Service or by emailing our Global Privacy Team at information.

If you share someone else's information with us (for example, if you purchased a Kwunphi product for that other person, or you registered a Kwunphi application for that other person), you will need to check with them if they are willing to share their personal data with us, and Whether you want us to use this data in accordance with this Privacy Policy.

Information from Kwunphi products

In addition to the personal data you share with us about you and your Kwunphi products, we will also collect and process personal data directly from your Kwunphi connected products. Connected products are Kwunphi's "smart" products that can be operated via the network or Kwunphi's applications.

We will collect information about your use of our connected products (for example, when and for how long), product responsiveness, and whether there are any errors (or potential errors).

Using certain information we collect from your use of our Connected Products and Apps, we are able to determine the location of your Connected Products. In particular, you will need to enable location tracking on your phone (or other device) when you first register a connected product (otherwise we will not be able to connect to the product). It is helpful for us to know your location so that we can understand the environmental conditions in which your connected product operates, which helps us optimize the performance of your connected product.

Some of our Connected Products or certain features of Connected Products will not function properly without collecting certain information. For example, Wallox (the Kwunphi smart vacuum robot) needs to map your glass walls to know where to go to clean.

Information from online interactions

Whether you actively provide information to us, or simply browse our website or use our application, we collect and store limited personal data and anonymous aggregated statistics from all website visitors and application users. The information we collect includes the IP address of the device you are using, the browser you are using, your operating system, the date and time of access, the URL of the website from which you linked to our website and how you use our website or application. information.

We use this information to understand how our websites and apps work, how they are used, and what users care about most.

We also collect and process information about how you participate in our online promotions and advertisements outside of our website (for example, on Google, YouTube and social media).

This information is primarily collected through cookies and similar technologies.


We use cookies on our website and app. A "cookie" is a small text file that a website saves to your device through your web browser. This small text file emerged in the mid-1990s and is one of the most widely used technologies on the Internet.

Some of the cookies we use at Kwunphi will collect personal data about you. Any personal data collected will be used in strict accordance with our Privacy Policy. By continuing to use our website and app, you agree to the setting of cookies on your device.

For more information, including the types of cookies we use and how to manage cookies placed on our website, please see our cookie policy. Please note that we do not currently respond to Do Not Track (DNT) signals.

Email communication

As a user of our products or services, we may email you support information. We also want to keep you updated on anything happening at Kwunphi that we think you might want to know about, as long as you're happy to receive it; whether it's our latest product releases, offers or upcoming events, we want to make sure you don't miss out on what you send us information satisfied. You can find out how to update or change whether you would like to be notified by us, or stop us from contacting you, in the "How do I change the way we contact you?" section below.

We collect information about how you handle our emails; including whether the email has been sent to you, whether you have opened it, whether you have chosen to learn more about what is happening at Kwunphi (for example, by clicking on a link in our email) and whether you Whether to ask us to stop contacting you (by clicking on the unsubscribe option included in all our email communications).

We use this information alone and in conjunction with your customer records (the information you share with us) to ensure that we stop sending you support or marketing communications when you request it. We also try to make our emails as attractive to you as possible by providing you with content and experiences that we think will be of interest to you based on your handling of our previous emails; you have the right to object to our use for this purpose your information (see the section below entitled "Your Controls and Choices").

Social media

We love interacting with you on social media. You can use social media to contact us about your Kwunphi products, or to let people know what you think about Kwunphi products. We review publicly available social media and online sites to better understand what people think about us, our products, technologies and services, and to help consumers who prefer to connect with us through social media.

The information we collect from social media and online sites, including Facebook, YouTube, Twitter, Pinterest, Line and Snapchat, sometimes includes personal data posted online and made public. We ensure that any information we use is properly attributed or anonymous.

These online and social media sites often have their own privacy policies explaining how your personal data is used and shared. Please review these privacy policies carefully before using these sites to ensure that you are comfortable with the manner in which personal data is collected and shared.

Information We Collect at Stores, Booths and Events

When you visit our sales centers, booths and events in person, you may share personal data with us; such as your name, contact details and payment information (see the section above entitled "Information You Share with Us" part).

We also collect your personal data through CCTV, filming and photography. CCTV cameras are primarily used for security purposes; in some of our sales centers, they are also used to help us count traffic (that is, the number of people entering and leaving our sales centers). We shoot videos and photos at some events and exhibitions (for example, when opening a new store); we use videos and photos for commercial purposes (for example, to post on our social media pages). We will post notices in sales centres, booths and events where CCTV is used, or where we intend to take videos or photos, informing you that we collect personal data about you.

If you have Wi-Fi or Bluetooth enabled on your mobile phone (or other device) when you enter our sales center, visit our booth, or attend our events, we will also use Collect limited personal data. Beacons are small wireless transmitters that connect to nearby smart devices, such as smartphones, via Bluetooth.

Information collected from third-party data providers

We only collect information from third parties who have your permission to share data. This includes aggregated demographic and lifestyle data from third-party data providers to understand the relative wealth of households within your community. They help us deliver offers at the right time to provide you with a more targeted owner experience and provide you with more targeted service and advice.