Contact us

Customers contact our after-sales service department by phone, email or online service platform to feedback machine problems.

Problem confirmation

Our after-sales service team contacts customers within 24 hours to understand the details of the issue and verify whether they meet the after-sales service conditions.

Solution

Based on the situation of the problem, we provide the following solutions:

Plan one

Product quality issues: during the warranty period, if there are any non-human quality issues, we take full responsibility.

Option 2

Delivery time issue: ensure that the product is delivered to the designated location according to the customer's requested time.

Plan three

Product appearance damage or other issues: repair, replace or provide brand new products in a timely manner.

Renewal commitment

During the warranty period, if the same equipment or quality issue cannot be used normally after three consecutive repairs, we promise to replace it with a new equipment of the same model.

After-sales service potential

During the design and service life of the equipment, we promise to provide original and authentic components to ensure the normal use of the equipment.

Training and inspection

After the normal operation and acceptance of the equipment, assign professional engineers to provide maintenance and operation training for customers. Regularly dispatch professional personnel to check the operation status of the equipment and solve problems.

Product quality commitment

The product manufacturing and testing comply with national standards.

Through professional testing personnel, it is ensured that the product indicators meet the design requirements.

We take full responsibility for any non-human quality issues that may arise during the warranty period.

Delivery time commitment

The product is delivered to the designated location at the time requested by the customer.

Appearance damage issue

If any problems are found after the product is unpacked, repair, replace or provide brand new products in a timely manner.

Renewal services

During the warranty period, the same equipment and the same quality problem cannot be used normally for three consecutive repairs, and we promise to replace the new equipment of the same model.

Telephony support

The user directly consults with the technical staff through the service department's telephone

Telephone response time: feedback on general issues within 1 hour and resolution within 8 hours; provide a solution to complex problems within 3 working days.

Remote ota service

The company's technical service personnel can perform remote control and maintenance, and provide technical services through remote ota to solve problems in real-time.

Technical service email: support @ kwunphi. Com

Technical Services website：https://www.kwunphi.com/downloads

On site service

In cases where telephone and remote services cannot solve the problem, our company can arrange for technical personnel to provide on-site service.

Response time

Within 2 hours in shenzhen, within 12 hours in guangdong province, and within 48 hours outside guangdong province.

We promise to fully support you with high-quality after-sales service, ensuring that your equipment always operates efficiently and working together towards a better future!